01556 50 9823
01556 50 9823
We are WildlifeCam LTD, 221-223 King Street, Castle Douglas, Dumfries and Galloway DG7 1DT Scotland. VAT registration number 432 427 123.
Customer services telephone number (standard rate)
01556 508 823, email: [email protected]
In the event of a query or complaint please contact us using the above details.
The following terms and conditions do not affect your statutory rights as a consumer.
When you receive goods ordered from www.wildlifecam.co.uk and you change your mind about anything you order, you may cancel the order up to 14 calendar days from receipt of goods.
We will refund the price paid as soon as possible, but no later than 14 days from notification that you wish to cancel the order.
This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund the cost of the goods to you, plus the cost of carriage. Please note, we will only refund the basic carriage charge incurred in sending the goods to you.
We will only accept goods returned to us that are in perfect condition and "fit for re-sale" This means that the original product retail packaging should be intact and in good condition and the goods themselves should be returned in perfect condition, as initially received by you the consumer. All product tags and information MUST be attached to the product, and the product should be returned in perfect condition. Any goods returned that do not meet this criteria cannot be accepted for a refund. We recommend you use an Insured trackable service to return any goods to WildlifeCam Limited.
Please ensure any returns are accompanied by our RETURNS FORM which you can download by clicking here.
The Rights of Cancellation come from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
You can find more details on these regulations here: www.businesscompanion.info/en/quick-guides/distance-sales/consumer-contracts-distance-sales
Warranty Returns - returning your item via courier or postal services
Should you have to return an item to us under warranty for a fault or similar, or returning goods incorrectly sent by Wildlife Cam, please call us on 01556 509 823 or email [email protected] and we will arrange a free DPD collection at a convenient time.
Should you wish to return an item to us which is then found to be faulty within warranty, we will refund your postage costs up to the value of £12.00.
Parcel 2 Go can collect your parcel from your home or place of work, and deliver it to anywhere in the UK from as little as £3.99.
This cost would be payable by you, or can be deducted from any refund due if goods are returned within the Terms and Conditions.
When you, the consumer, exercise your right to cancel the contract, ownership of the goods reverts to Wildlife Cam. Consumer regulations impose a responsibility to you, the consumer, to take 'reasonable care' of any goods that have been supplied to you from WildlifeCam. You , the consumer, also have a duty to restore the goods to Wildlife Cam, you must therefore return the goods to WildlifeCam, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to WildlifeCam then we may have to deduct any reasonable costs we incur in recovering the goods from yo. This will be deducted from your refund.
Consignment tracking details for successfully processed orders will be accessible for a maximum of 150 days after which time it will be assumed that ordered goods have been successfully delivered if no contact has been made by the customer during this period.
(We are unable to make a claim or track orders despatched by way of courier after a period of 150 days)
We value our service to you and have now implemented DPD Pin Code. DPD will text you a Pin Code which has to be provided to the driver at the point of delivery to ensure that your goods are delivered to only you, or someone who has your permission to accept.
This ensures your goods are never left unattended without your permission, and that the parcel delivery is totally secure from our door to yours.
Thankfully goods being damaged in transit is exceptionally rare, but it can occur.
We normally send goods using an insured service by DPD Couriers, therefore should you receive goods that are damaged, we are usually able to make a claim against the courier.
However, claims are only valid if goods are Signed for as damaged, which means you may have to check the contents before signing for the parcel.
We cannot guarantee a claim for damage will be successful, should goods be signed for normally, and later found to be damaged.
If you (the customer) requests DPD (our courier) to leave your parcel with a neighbour or in safe place either via DPD text, or direct instructions or via historical instructions given to DPD to be applied to your deliveries, then you (the receiver) accept full responsibility for parcels that are left in a safe place or delivered at request to a neighbour etc.
Wildlife Cam are unable to accept any delivery instructions such as notes or requests on your order regarding your delivery, you must liaise this with DPD directly.
If you make a special order for goods from www.wildlifecam.co.uk such as altered garments, engraving, or personalization or anything which has been altered from the original manufacturer’s standard original specification, then these goods are not covered by the RIGHT OF CONSUMER CANCELLATION. This also applies to goods specially ordered which have been bought on a fluctuating market such as goods we specially order overseas on a fluctuating rate of exchange.
We aim to deliver your order within 2 working days, but most of our deliveries will take place Next Working Day ,but this may not always be possible.
If the goods are not in stock at WildlifeCam, then we may have the goods delivered to you direct from our supplier. This may take longer, but we will notify you by email with an estimated delivery time if goods are not in stock.
The statutory delivery performance period set out in guidelines by Trading Standards is that we must deliver your goods within a maximum of 30 days from receipt of your order.
We will however endeavour to deliver well within this time, but in the event of the goods becoming unavailable we may offer you substitute goods, but you are not obliged to accept them. If we have not delivered your goods within 30 days then you are entitled to a full refund, including any postage paid by you.
These regulations do not affect any rights you, the consumer, have to claim compensation for non-performanceof the contract under general law.
When you make an online purchase at www.wildlifecam.co.uk we will send you a confirmation by email of your order.
Once you have received this confirmation email and you wish to exercise your right to cancel you should contact us using the details shown in the "Our Identity" section. This has to be in writing, in no circumstances will a telephone call will not be accepted in place of written cancellation.
If we do not receive written confirmation of cancellation within 14 calendar days from when you received the goods, then the regulations do not apply.
When you purchase goods from WildlifeCam you are entering into what we call a Distance Contract. This contract is defined as any contract concerning goods or services concluded between a supplier and a consumer under an organized distance sales or service provision scheme run by the supplier who, for the purpose of the contract, makes exclusive use of one or more means of distance communication up to and including the moment at which the contract is concluded.
If you, the consumer, orders goods online but comes to WildlifeCam to collect and therefore view the goods, then the distance selling regulations no longer apply as you the consumer have had the opportunity to review the goods before leaving the premises.
When we contact you, the consumer, with a view to concluding a distance contract, or to advise a change in delivery times etc., we will identify ourselves by giving our own (salespersons) name, and our company name, and the commercial purpose of the call at the beginning of the conversation.
If you do not wish to receive telephone communication from WildlifeCam, then please advise us and we will only contact you by your preferred method, whether it be email, or fax.
We may contact you regarding any order placed or the process of being placed to offer assistance with your purchase.
When you, the consumer, purchases goods from www.wildlifecam.co.uk, you have an option to give your permission to allow us to contact you with special offers, or news, etc.
Only if this permission is given at this time, we can then contact you via email, or telephone, which means keeping a record of your contact details in our secure database. It is not our policy to share your details with any other organizations.
If you wish to withdraw this permission then we require this in writing and we will then remove your contact details from our database immediately. It is an offence for us to contact you with offers/news without your express consent.
For information on data security read our online privacy policy.
Should you have a complaint about any product purchased from WildlifeCam, or about our web site please address this to: [email protected] or contact us by post or telephone,
We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve, we will keep you informed of our progress as we investigate the relevant issues.
We accept the following credit cards and payment methods: Visa, Mastercard, Paypal, JCB and Amex.
When ordering please select your location from the drop down box in order to calculate the correct delivery charge.
When we process your order at Wildlife Cam an email response will be sent to you to confirm that the order has been processed.
As we use DPD Couriers for shipping most packages we can enter your email address into the DPD Notify system, to advise you when your parcel has been shipped and provide you with a tracking number and a way of tracking your parcel and a 1hr delivery window
In some instances where we have your goods shipped direct from the manufacturer we may not be able to provide you with a tracking number at the time of shipping, but can supply this upon request after shipping.
Depending on your order value when your order is ready to be shipped we use one of the following delivery methods:
All packages sent with DPD Couriers to mainland UK are normally delivered within 24hours, however Highlands and Island deliveries may incur an extra delivery stage which can delay deliveries in some instances.
From our experience we believe DPD are the most efficient and reliable courier company on the planet and very rarely let us down.
Should you require an Express timed delivery we are able to provide a premium service at extra cost which can be delivered to a specific time slot. If you require an urgent service please order by telephone.
When ordering please select your location from the drop down box in order to calculate the correct delivery charge.
When we process your order at WildlifeCam an email response will be sent to you to confirm that the order has been processed.
In some instances where we have your goods shipped direct from the manufacturer we may not be able to provide you with a tracking number at the time of shipping, but can supply this upon request after shipping.
Depending on your order value we ship your goods using one of the following methods Remove this section? – are we shipping Internationally or to EU countries?
Please feel free to contact us should you be concerned that your order is overdue by telephone 01556 509 823 or email [email protected].
Any import taxes/duties incurred when purchasing goods from WildlifeCam will be liable to be paid directly by the customer. Since Brexit, this now also applies to EU countries.
Should you require an Express timed delivery we are able to provide a premium service at extra cost which can be delivered to a specific time slot. If you require an urgent service please order by telephone.
DPD Timed Delivery are available for urgent International deliveries on stock items at extra cost.
We are perfectly happy to send to work addresses but may contact your place of work to prove you are the cardholder or request a company letterhead or other form of identification.
Automatic confirmation of receipt of your Order does not constitute a Contract between us. A Contract for the Sale of Goods shall only arise on the despatch of the Goods to you.
Please note that the export or re-export of any night vision systems, be it image intensified, thermal or other, above a given specification is strictly controlled by ITAR regulations. All of these systems are subject to UK Governmental Export Licensing Regulations and dependent on specification, a licence may need to be obtained prior to the export, even temporarily (e.g if you are travelling overseas with your device on holiday), from the UK.
It is the responsibility of the exporter, whether it be a company or an individual to ensure that such a licence is obtained. Failure to comply is a criminal offence. For further information please visit
HTTPS://WWW.GOV.UK/GOVERNMENT/ORGANISATIONS/EXPORT-CONTROL-ORGANISATION
Or you can contact the Export Control Organisation on Tel: 020 7215 4594, Fax: 020 7215 2635 Email: [email protected]
WildlifeCam Ltd is a credit broker, not a lender, and is authorised and regulated by the Financial Conduct Authority No 997540
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